Shipping

Shipping & Handling

All pic up at the showroom is free of charged.
If agreed, you can try your items on, straight away, when picking them up.
All international deliveries, regardless of volume are added a 12€ postal fee.
Your order will be dispatched within 1-3 days from the date
stated on your order confirmation.

Your international track and trace number will be send by email. Please notice that parcels will not be shipped during on holidays and weekends. Delays may occur during busy
periods and public holidays.

 

Return & Exchanges

RWD gladly accept returns and offer you to return your items within 14 days upon delivery. Please contact return@rwdcph.com for any questions or to request an return arrangement. Notice it can take up to 7 working days for the parcel to return to our show room.

Please return your parcel to

RWD
Harsdorffsvej 10, Basement
1874 Frederiksberg C
Denmark

Items shall be returned in perfect condition accompanied by the original invoice.
Returns will only be accepted if all labeling and the original packaging is intact.
You are responsible for the shipping of returning items back to RWD.
Items lost in transit will not be compensated for.


Once we have received the goods and accepted the return, we will transfer the amount to your account. Your refund will be credited to the original purchaser’s credit card. The refund will exclude shipping costs, with the exception of faulty items. Late returns may be accepted at the discretion of RWD. If your order has been sent within the EU, all sales taxes will be refunded. RWD is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.

If you wish to exchange a product, exchanges are made free of charge.
Please notice that we do only exchange to a different size
and that all exchanges are based on stock availability
You will need to place a new order, if you wish to purchase a different item.